Jun 15, 2023

Highp AI Assistant will help HCPs get all answers from pharmaceutical companies instantly

Highp offers an AI solution that enables you to pose queries to an artificial intelligence system

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Highp AI Assistant brings another dimension to any video or webinar

What is AI?

Artificial Intelligence (AI) is like a smart assistant that can understand and respond to human language. It's like having Siri or Alexa, but for your business needs. AI can analyze data, learn from it, and make predictions or decisions based on that learning.
One example of AI is a Language Learning Model (LLM), like the one we use in our new Highp AI Assistant. It's trained to understand text in the same way humans do, but much faster. For businesses, this means being able to answer customer questions instantly, analyze feedback quickly, and even predict customer needs before they arise. 
It's like having a super-efficient, 24/7 customer service rep that's always learning and improving.

Introducing Highp AI Assistant

The Highp AI Assistant is a new feature that allows you to add a ChatGPT-like conversation to any video or attachment. This means that healthcare professionals can ask any question at any time to any video, webinar, or news item. The AI Assistant will then provide a response based on the content of the document.


Applications of Highp AI Assistant

The Highp AI Assistant is designed to streamline your operations, enhance customer engagement, and ultimately drive your business ROI. Here's how:

  • Webinar Improvement: The AI Assistant allows attendees to ask questions and receive immediate, accurate responses, even post-webinar. This means your customers can engage with your content on their own time, increasing the value they get from your webinars and boosting their satisfaction.
  • Video Distribution: With the attention span of healthcare professionals decreasing (currently around 8 minutes), the AI Assistant can provide quick, precise information from longer videos. This ensures your customers get the information they need without having to watch the entire video, saving their time and improving their experience.
  • CME Programs: The AI Assistant can provide instant answers to queries during training programs, enhancing the learning experience. This leads to better knowledge retention, more effective training, and ultimately, better patient care.
  • Internal Training Programs: By providing instant answers, the AI Assistant facilitates better understanding and retention of information. This means your team can learn more efficiently, reducing the time and cost of training.
  • Customer Support during Product Launches or Events: The AI Assistant can provide immediate, accurate responses to customer inquiries, even when your representative is not available or can't meet 1-1 with a doctor. This ensures continuous, high-quality customer service, reducing the risk of lost sales or dissatisfied customers.

By automating these aspects of your operations, the Highp AI Assistant not only saves time and resources but also improves the quality of your customer interactions, leading to higher customer satisfaction and increased ROI.

Highp AI Assistant vs ChatGPT

While ChatGPT is a general-purpose AI, the Highp AI Assistant focuses only on the collection of PDFs you upload. This ensures that our AI solution is compliant and does not provide information not available in the documents. Additionally, our AI Assistant can provide a specific link to a page in the document with the source of the information.

Getting Started with Highp AI Assistant

The Highp AI Assistant is a powerful tool that's easy to use and available to all Highp platform customers. Here's how you can start benefiting from it:


  1. Add the Widget: The Highp AI Assistant is a widget that can be seamlessly integrated into any Highp message. It's as simple as clicking a button.
  2. Create Document Collections: You can create multiple collections of documents that the AI Assistant will use to provide answers. This allows you to tailor the information available to the AI Assistant based on the specific needs of your audience.
  3. Rate the Answers: Each response provided by the AI Assistant can be rated by healthcare professionals. This feedback is invaluable in refining and improving the system over time.
  4. Analyze the Results: The Highp AI Assistant comes with built-in analytics. You can track the performance of the AI Assistant, understand how your customers are interacting with it, and use this data to further optimize your customer engagement strategies.

We are confident that the Highp AI Assistant will significantly enhance your Highp experience. It's designed to make it easier and more efficient for you and your customers to find the information you need, when you need it.

We're excited to hear your feedback on this new feature and look forward to seeing the positive impact it will have on your business!

Contact our consultant!